质量改善高级主管

Responsibilities:

岗位职责:

1、全面操作支持部质量改善组的日常管理工作;

2、负责操作管理日常监控体系、数据分析体系的搭建,负责对时效指标、操作质量、操作成本数据进行监控和分析,促进质量和成本的不断优化;

3、输出质量分析报告,根据分析结果指导现场发现问题点,输出改善措施,并跟进现场执行情况;

4、负责操作管理部绩效考核体系的搭建,确保绩效方案的合理性和可行性,能激发现场管理人员的主动性;

5、负责操作管理部对前台部门(业务、客服)的沟通,对反馈问题点和投诉进行分析,转化为现场可优化操作,不断提高客户满意度;

6、对操作现场的生产异常进行跟进和沟通,确保生产现场操作的稳定性;

7、负责输出全国范围内的异常界定标准,主导跨区域、跨操作场地的沟通;

8、上级交代的其他工作。

Requirements:

任职资格:

教育程度及专业要求:本科及以上学历,专业不限;

所需工作经验/年限:3年以上质量管理、运营监控类等物流行业工作经验,跨境行业者优先;

业务知识与技能: 1、质量管理技能;2、数据统计分析技能;

通用知识与技能:

1、对物流行业有一定的了解,能够适应公司文化,对物流服务和产品有独到的见解;

2、工作有计划性,原则性强,具有团队协作精神和积极沟通的态度;

3、对数据敏感,善于从数据中发现问题,总结经验

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