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客服专员

Responsibilities：

非销售岗。 1、了解客户的需求，为客户提供售前、售中、售后的服务； 2、能够跨职能、跨团队沟通和解决客户的问题，主动跟进并即时给到回复； 3、根据客户的不同需求，提供定制化的服务，提升客户服务体验；

Requirements：

职位要求： 1、教育背景：大专及以上学历 2、语言要求：英语4级及以上水平优先考虑。 3、电脑技能：熟悉OFFICE软件 4、技能技巧和个人素质： (1)有物流客服经验优先 (2)有较强的抗压能力、沟通能力和团队合作精神 (3)具有较强的服务意识，敬业爱岗，忠于职守 (4)严格遵守公司各项规章制度，服从工作分配

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